The way we communicate for work is changing fast, driven by new voice over IP (VoIP) phone system technology.
Are you keeping up with the latest trends?
If not, you may be missing out on tools that can benefit your business.
Cloud-Based Systems
Legacy phone systems were all housed on-premises.
But today, cloud-based systems are on the rise.
Rather than managing hardware on site, everything is hosted remotely.
This gives you advantages like:
- – Cost savings – no expensive hardware to purchase
- – Flexibility – easy to scale services up or down
- – Mobility – call routing and voicemail access anywhere
- – Resilience – service stays running even if local infrastructure fails
Look for providers offering unified communications as a service (UCaaS).
This delivers phone, video, messaging, and more via the cloud.
Advanced VoIP Features
VoIP isn’t just for making and receiving calls.
With today’s systems, you get features like:
- – Advanced call routing – send calls based on time, department, etc.
- – Integration with CRM and other software
- – Real-time analytics dashboard
- – Custom on-hold music and messaging
- – Voicemail transcription to text
- – Conference call hosting
- – Call recording
This takes your phone system far beyond just basic calling.
The right features can help boost productivity, sales, and customer experience.
Mobile Capabilities
The workforce is increasingly distributed.
Employees expect to be connected on the go via mobile devices.
VoIP systems oblige with options such as:
- – Native mobile apps
- – Calling, voicemail, conferencing from smartphones
- – Single business phone number for all devices
- – WiFi calling support
- – Messaging platforms like team chat
Enabling a mobile workforce ultimately makes your business more nimble and responsive.
VoIP technology is evolving rapidly.
Take time to explore the current offerings.
With the right system, you can gain tools that streamline operations and fuel growth.
Those still sitting on outdated technology may find themselves at a disadvantage.
Consider upgrading now to reap the newest benefits.
