Discovering an unauthorized purchase on your Amazon account can be frustrating and alarming.
Whether it’s a phishing attempt, an account hack, or an accidental charge, acting fast can protect your money and your data.
Here’s how to handle the situation step by step.
Step 1: DON’T Click Any Links—Check Your Amazon Account First
Many fraudulent Amazon emails are phishing scams designed to steal your login information.
Before clicking anything, log in to Amazon directly at amazon.com and check your Orders page.
✅ If the order doesn’t appear in your account: It’s likely a scam email. Delete it immediately.
✅ If the order is real but unauthorized: Move to the next steps to secure your account and stop further damage.
Story: Emma was having coffee when she got an email saying, “Your Amazon order has shipped.”
The problem?
She hadn’t ordered anything.
She almost clicked the link but decided to log into Amazon directly instead.
The email was a phishing attempt, designed to steal her login credentials.
Because she didn’t click the link, her account remained safe.
Step 2: Cancel the Unauthorized Order Immediately
If the fraudulent purchase is still processing, you can cancel it before it ships:
- Go to Your Orders on Amazon.
- Locate the unauthorized order and click Cancel Order.
- If it has already shipped, initiate a return or refund request ASAP.
Story: Daniel saw a charge for a $300 gaming console he never ordered.
He immediately logged in, canceled the order, and prevented the package from being shipped.
Within minutes, the charge was reversed, and his account was safe.
Step 3: Secure Your Amazon Account
Even if you successfully cancel the order, your account may still be compromised.
Take these steps to lock it down:
✅ Change Your Password: Make sure it’s strong and unique (use a password manager like Keeper).
✅ Enable Two-Factor Authentication (2FA): This adds an extra layer of security.
✅ Log Out of All Devices: Go to Account Settings → Manage Your Content & Devices → Sign out of all devices.
✅ Check Payment Methods: Remove any cards that may have been exposed.
✅ Review Login Activity: Look for suspicious logins under Login & Security settings.
Story: Olivia’s account had been accessed from an unknown location, and someone had added a new credit card.
She immediately changed her password, enabled 2FA, and removed the fraudulent card before more damage could be done.
Step 4: Report the Incident to Amazon
If money was taken from your account or items were shipped without your consent, contact Amazon’s fraud department immediately:
✅ Amazon Customer Support: Amazon Help
✅ Report Phishing Emails: Forward them to stop-spoofing@amazon.com
✅ Dispute any unauthorized charges with your bank or credit card company if Amazon doesn’t resolve the issue.
Story: When Max found a fraudulent charge, he contacted Amazon support.
They quickly reversed the order and gave him additional security tips to prevent future breaches.
Step 5: Stay Vigilant Against Future Fraud
Take these steps to protect your Amazon account moving forward:
✅ Use a unique password for Amazon—never reuse passwords across multiple accounts.
✅ Regularly monitor your orders and payment methods for suspicious activity.
✅ Be cautious of Amazon emails (or texts)—always log in directly instead of clicking email links.
✅ Enable security notifications to alert you of new logins or password changes.
At DS Tech, we help Businesses stay protected from online fraud and cybersecurity threats.
If you suspect your accounts have been compromised, we can audit, secure, and protect your digital identity.
Think your Business Amazon account was hacked?
Don’t wait—contact DS Tech today for expert cybersecurity assistance!
