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Leading Managed Technology Services  Provider Presents Workplace  Interaction Strategies for Small to  Mid-Sized Businesses 

ESCANABA, MI – January 2021 – DS Tech a leading managed  technology services provider  (MTSP), announced today that the  company is helping businesses  develop strategic plans for workplace interaction as they move  into 2021. In 2020, virtually every  business was caught “off-guard”  with pandemic restrictions, which  led to them focusing primarily on  ways to survive and stabilize.  However, as many of these  businesses have successfully  reoriented themselves and are back  in operation, they are now looking  for ways to return to strategic  growth in 2021. While businesses  are not in control of whether or not  there are secondary or tertiary waves of infections, they can adopt  a technology plan to support their  new workplace environment and  ensure productivity.  

While business owners may  have been astonished that their  employees actually kept working  while remote, the next area of  concern is that that technology  works, too. In 2020, many businesses were using “workarounds” to solve communication breakdowns, but by  now, there’s no reason for lapses in  productivity. In fact, there are  plenty of technology tools at our  fingertips that businesses are utilizing successfully to keep team members engaged, productive and  efficient, regardless of physical  limitations imposed by the pandemic.  

“Successful small to mid-sized  businesses (SMBs) are well aware  of the benefits of strategic planning  and even though the pandemic has  been an unforeseen variable for  many of us, we now have enough  information to build workplace  interaction strategies that will  support revenue growth in 2021,”  stated Eric Wakkuri, President of  DS Tech. “Although businesses  may consider themselves to be  lucky to have survived, they need  to expand their thinking in terms of  setting new goals, instead of being  caught in reaction mode, once more.” 

COVID-19 has forced companies  to adapt and at this point every  business owner essentially needs 3  strategic plans for workplace  interaction. The most sophisticated  businesses are creating contingency  plans for these three different  potential environments. DS Tech is  consulting with CEOs and CFOs  individually because each business  will have its own unique variables  to consider when formulating their  workplace interaction plan that may  include the following in 2021:

1. Fully-Remote Workplace – Organizations that were flexible enough to sustain a  fully-remote workforce have  opted to keep everyone remote, until further notice. A fully remote work environment presents its own unique set of  challenges but it also offers  new opportunities to be taken  advantage of. For this workplace interaction strategy  to be successful, employees  must be backed with technology tools that support  key functions. For example,  employees need to be empowered to remain in constant communication with  other team members.  

Additionally, business owners  need to provide them central  access to data, with responsible  levels of cybersecurity on the  network. A remote team means  more exposure to the network,  but it also brings more flexibility than ever before. A  full transition to this means that  the business won’t be interrupted further by additional restrictions/lockdowns.  

2. Hybrid Workplace – The  majority of businesses believe  that this will be the most likely  scenario in 2021. Over the past  year, companies have cycled  through lockdowns, partial  openings and full reopenings  depending on health risk factors. If a business owner  wants to plan for this they will  need to consider ways to secure  entrances/exits/access pointswith things like body temperature scanners or touchless door access controls.  They also benefit significantly  from tools like cloud voice  with call forwarding, to make  transitions seamless when staff  migrate from the office to remote work environments. In  order for hybrid to work, remote technology needs to be  secure and seamless, while  workers/customers need to feel  safe in-person.  

3. In-Person (w/Social Distancing) Workplace – For  a minority of businesses, all  activities are dependent on the  physical location remaining  open. For these businesses,  owners need to consider how to  adhere and accommodate various safety measures to ensure compliance and worker  safety.  Regardless of which workplace  environment is most likely, there  are three critical aspects that must  be addressed within any workplace  interaction strategy to ensure  success. The first is that employees  need access to cloud voice to keep  team members in constant communication and to ensure that office calls are properly routed to  cell phones when team members  are out-of-the-office. Secondly, no  matter which workplace environment an SMB finds  themself operating from, the team  needs to be able to collaborate  effectively. Businesses are well  aware that solutions like Microsoft  Teams exist, but they need to  maximize these tools by customizing them to achieve  business outcomes. Lastly, every  single workplace environment  needs to be kept secure. For in person strategies, this means secure  access points, with tech like body  temperature scanners to ensure  illnesses cannot spread. For remote  workplaces, this means that the  cybersecurity precautions have to  be considered because generally  speaking, home networks pose  much higher risks than office  environments. “We are currently meeting with customers and depending on  what they want to achieve in 2021,  we are devising custom technology  plans to help them accomplish their  strategic goals,” added Wakkuri.  “This is what leaders do, they step  up and lead in times of uncertainty.  We are using our expertise to  provide structure and clarity so that businesses can continue to thrive.  Technology just happens to be our  particular expertise but this effort is  about honoring our responsibility to  the business community at large.”